Information
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
Frequently asked questions
Do you help patients down stairs?
Our door-to-door service is designed for maximum safety; therefore, we require a functional wheelchair ramp at any residential pickup location. We do not provide physical lifting or stair-climbing assistance.
Does the company provide wheelchairs?
We do not provide wheelchairs for personal use. Passengers must have their own mobility device that is compatible with standard vehicle securement systems.
What are the size limits for wheelchairs?
Our specialized transport vehicles are designed to accommodate wheelchairs and power chairs with a maximum width of 30 to 32 inches. To ensure a safe fit on our lifts and within the vehicle, please measure your device at its widest point (typically the outer edges of the wheels or armrests) before scheduling.
*If your wheelchair fits through a standard interior household door, it will likely fit our vehicles. If you're unsure, the ADA National Network provides great resources on accessible ground transportation standards.
Are there weight restrictions?
Yes. Our hydraulic lifts have a combined weight capacity (passenger + wheelchair) of 600 to 800 lbs. Please provide an approximate combined weight when booking so we can confirm the appropriate vehicle is dispatched for your trip.
How far in advance should I schedule a ride?
We recommend booking at least 48 to 72 hours in advance to ensure vehicle availability, especially for recurring appointments like dialysis.
What information do I need to provide when booking?
Please have your pickup address, destination address, appointment time, and details regarding your mobility device (e.g., standard vs. power wheelchair) ready when you call.
How do you handle return trips?
For medical appointments, you can schedule a set return time or use our "Will-Call" service. With "Will-Call," you or the facility staff simply call us when you are ready, and we will dispatch the nearest driver to pick you up.
What is your cancellation policy?
To avoid a late-cancellation fee, please notify us at least 24 hours before your scheduled pickup time.
Can I bring a caregiver or family member?
Absolutely! Many of our rides allow for one additional passenger to accompany you at no extra charge, provided it is noted at the time of booking.
Do you accept insurance or Medicaid?
Coverage varies by plan. We recommend contacting your insurance provider directly to verify if NEMT is a covered benefit for your specific policy.
Beyond the ordinary
Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.
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